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  Top » CDS » Shipping Policy
Shipping Policy

In our web catalog you'll find both "Quick Ship" and "Production" items.

Quick Ship items are marked as such, and are standard sized products in a limited number of colors in stock either at our warehouse or at one of our manufacturer's distribution centers, available for shipment within three days of order placement with the manufacturer.

Production items take an average of four to seven weeks to ship. However, production times vary during the course of the year. During peak locker season (May through September) production lead times will increase. If you have a project schedule to meet, please call us first at (888) 231-9790 to ensure that we can get you the product you need in an appropriate time frame.

Orders with custom parts may also incur delays. Shipments leave the warehouse on a first in, first out policy. Shipments to remote or residential areas typically cost more, which is beyond our control. The customer pays for all shipping from our warehouse or our manufacturer's distribution centers.

You can call us at (888) 231-9790 and we'll provide a freight quotation.

Three Rivers Wholesale is part of a family of companies collectively shipping approximately $10m of product a year. As a result we get very deeply discounted freight rates, which we pass on to you. You are also free to arrange your own third-party shipping. If you arrange your own shipping, you will also be responsible for any claims due to damage during shipment. But let us provide you with a freight quotation--we want to save you money.

ADDITIONAL CHARGES: Some products may require additional shipping fees. Three Rivers Wholesale reserves the right to add these additional shipping fees to an order. We also reserve the right to charge extra for multiple box shipments or product that requires special packaging.

RETURNS & DAMAGE CLAIMS: No return shipments on Quick Ship (stock) items will be accepted without previous written factory authorization. A restocking charge of 25% or more with a minimum of $50.00 net will be levied on all authorized material subject to inspection for damage at the factory. Production orders (including welded product or factory-assembled lockers) are non-returnable. No credit will be issued for damaged material and material returned without authorization will be refused. All return freight charges must be prepaid. Claims for damaged or lost material must be filed with the carrier. Claims for shortages must be made in writing to the main office within 72 hours from receipt of shipment.

Bear in mind that the great majority of shipments are delivered without any problems. When they do occur we do everything we can to make things right as quickly as possible.

Thank you.